What does my service include?

All rate plans are monthly pay as you go plans that include Voicemail, Caller ID, Call Waiting, and Three-Way Calling. When using the three-way calling feature, charges for both numbers dialed will apply. All domestic long distance charges are included with every rate plan as well as roaming on the same network. Each plan comes with a set 30 day billing cycle to use your included minutes. If you need additional minutes then you can buy a cash card to hold you over until your next billing cycle starts. Cash card minutes do not expire and rollover every month.

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What is the difference between peak and off-peak minutes?

Your included minutes are anytime minutes and are not based on peak and off-peak times.

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Will I be charged for anything extra while using my phone?

Services such as 411-Information, text messaging, data usage, and international long distance calls will reduce your number of minutes or cash balance to cover the cost of these ancillary services. For plans that are not unlimited, each minute you have is worth a specific amount, so the equivalent number of minutes to cover the charges will be deducted from your account.

If you run out of minutes on your last call, you will be billed for that amount of time. This amount will create a balance due, which will then be deducted from your cash balance when you purchase a cash card or your next month of service.

. Applicable fed, state, and local taxes may apply.

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How do I make an International Long Distance call?

The International Long Distance (ILD) program is similar to using a calling card, but with this program no physical card is necessary. The integrated international long distance program allows you to call friends and relatives all around the world directly from your cell phone or any other location.

To place an ILD call, simply dial the systems access number from your mobile phone before dialing your International number. Instead of entering a PIN as with a typical calling card, the ILD system recognizes your mobile number and automatically accesses your account. ILD call charges are deducted directly from your available minutes or cash balance and additional funds can be added at any time by simply purchasing additional cash cards.

You can also place ILD calls from any other phone. To do this, you will need to add the phone number of the other location to your account by contacting a dealer or customer service, or logging into your account online and clicking on ILD.

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How do I check my remaining airtime?

You can call the IVR number 24 hours a day, 7 days a week to reach the automated phone system designed to give you the information you need right away. You can find this number on your receipt or other documentation you received when you activated, or call customer service at 1-800-267-5703 . Note: If you call from your cell phone, minutes will be deducted from your account.

You can call customer service at 1-800-267-5703 . If you call from your cell phone, minutes will be deducted from your account. Your balance is updated every 5 minutes, so there may be a short delay accounting for any calls you just made.

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How can I contact customer service?

For immediate answers, call the IVR number, which is an automated 24/7 phone system designed to give you the information you need right away. You can find this number on your receipt or other documentation you received when you activated your phone, or you can ask customer service. If you call from your cell phone minutes will be deducted from your account.

You can call customer service at 1-800-267-5703 . If you call from your cell phone, minutes will be deducted from your account. Your balance is updated every 5 minutes, so there may be a short delay accounting for any calls you just made.

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What do I do when I run out of airtime?

You can log into your account online or call customer service to buy more airtime. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo on it).

If you prefer, you can also activate our convenient Autopay feature. With this feature turned on, we will automatically charge your credit card when you need more airtime. If you do not have the Autopay feature turned on, you must log into your account online or call customer service to purchase additional airtime or your next month of service.

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Where can I find out the details about a plan?

If you are a current customer, log into your account online and select Current Plan Information. To view all plans, select Plans on the homepage. You may also contact customer service for plan information.

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What are cut-off minutes?

We do not want to cut off your service in the middle of a call, and cut-off minutes helps prevent you from going over your minutes by suspending your service while you still have a few remaining minutes. If you are sensitive to even small overages, we recommend setting cut-off minutes for 10 minutes so that when you have only 10 minutes remaining, your service will be suspended until you add more minutes. You can adjust and tailor the number of minutes for your cut-off minutes at anytime by calling customer service. Because we don?t cut off your last call, you can potentially go over your remaining minutes, and those overage minutes are deducted when your next cash card or plan is loaded.

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What are my payment options?

You can log into your account online or call customer service at the number listed at the top of the screen. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo and the CVV number located on the back).

If you prefer, you can also activate the convenient Autopay feature. With this feature turned on, we will automatically charge your credit card when you need more airtime. If you do not have the Autopay feature turned on, you must log into your account online or call customer service at 1-800-267-5703 to purchase your next month of service.

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What happens if I dont talk for a whole minute or drop a call?

All calls are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes.

Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact customer service for assistance.

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What do I do when my account is suspended?

If your plan is suspended, you may be out of minutes or your cash card or plan has expired. You can check your remaining minutes by calling the automated IVR, accessing your account online, or contacting customer service. If you are out of minutes, simply add minutes to your account to restore service. If your phone is deactivated, you will need to reactivate your service and then add minutes.

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What do I do when my account is deactivated?

You can reactivate your phone online or by contacting customer service. A reactivation fee may be applied. Any balance due from your old account will be attached to your new account and minutes are deducted to cover those fees.

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Can I remove or add voicemail to my account?

You can add or remove voicemail at anytime, by calling customer service at 1-800-267-5703 and requesting this change.

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How do I use my voicemail?

To set up your voicemail dial your mobile number and press * at the greeting. The system will prompt you to select a 4-10 digit security code and record a greeting. Please keep your security code in a safe place. If you require your voicemail to be reset, all saved voicemails will be lost.

You can listen to your voicemail by holding the 1-touch access key, dialing your mobile number or pressing the button on your phone keypad which displays an envelope icon (if available). Follow the voicemail prompts of the automated system. To listen to your voicemail calling from another phone please call your mobile number and press the * key during the greeting. After you enter your security code, simply follow the automated instructions.

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Can I block or unblock text messaging from my account?

You can block or add text messaging at anytime,and at no charge, by calling customer service and requesting this change of service.

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Can I change my mobile number?

You can change your mobile number anytime by logging into your account online and selecting Update Mobile Number / ESN or contacting customer service. There is a $2.00 fee for changing your number in the same area code and a $7.00 fee for a new area code. Once your mobile number has been changed, the new number must be programmed into your phone before you can make and receive calls.

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What do I do if I lose my phone?

If your phone has been lost or stolen, you can report it missing by calling customer service at 1-800-267-5703 .

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Can I use my own phone?

You must order a phone to begin service at this time.

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What if I want to switch phones after I already have service?

If you would like to change phones, you must call customer service at 1-800-267-5703 .

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How do I find a sales rep in my area?

You can locate sales reps in your area by contacting customer service at 1-800-267-5703 .

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How long does it take my phone to be delivered in the mail?

All orders placed online may take between 3-10 days for delivery. Most orders placed before 3 PM PST, Monday through Friday, will be shipped on the same day. Orders placed after 3 PM or over the weekend will be shipped on the next business day. If you do not receive your phone within 10 days, please contact customer service for assistance and a tracking number. Note: Express Overnight Shipping orders should be received within 24 hours from shipment to most destinations.

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How do I log into my account online?

Go to the home page of our website and enter your username and password. Your username and password can be found on your original receipt in the customer information section.

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Can I port my number?

Yes you can port your existing number at the time of activation. Porting can take as fast as 1-2 hours or as long a 24-48 hours. Please note that you can not port your number if you disconnect your service before beginning the porting process. Please be advised that if you port your number you will lose service to that number on your current phone until the porting process is completed. You also have the option of activating service with a new number and then porting your previous number after you receive your new phone.

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What if I dont want service anymore?

You will have service for as long as you have an active plan and anytime minutes on your account. If you do not want to continue with service simply do not buy another plan. You can always come back later and reactivate your service again by purchasing another plan. If you do wish to deactivate and you have your account on Autopay, then simply take your account off auotpay and do not replenish your next month of service.

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